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This ID could include a driving licence, passport, identity card, proof of age card, student card. Groups of 16 & 17-year-olds will not be accepted without an accompanying adult (1 adult to every 10 young people). In addition to the above conditions the use of oxygen on board ship is only in non-smoking areas designated by the master. Copyright © Condor Ferries ltd 2021. Only small handbags and small rucksacks will be allowed in seating areas. For booking Extra High Motorhomes these can be made by calling our Contact Centre on 0345 6091024. Customers should refer to their travel insurance policy for any claim entitlements. Please also note that the cancellation policy is applicable to bookings made from 1 October 2020. You can make changes to your bookings with our Groups Team by calling 0345 609 1026 or email: Group.travel@condorferries.co.uk. What are the cancellation terms for a Group Booking? Click here. My device says the wifi is unsecure, is this normal? I have lost an item of property after travelling with Condor, how do I claim this back? However, you should still advise the check in operator that you are carrying such. However, she received a text on Thurs morning saying that they had cancelled the sailing that day and that there were no others. Please note that you cannot make amendments online if you have already travelled on the outward leg of the journey.Amending your booking will be subject to our amendment fee policy in addition to any changes in fare which can be seen in the table above. Can I book caravans and motorhomes online? Follow the instructions and enter your Wi-Fi activation and agree to the terms and conditions to continue. It is a pay on return car park. Below charges are applicable per booking for the total journey price and in all cases, 100% of the booking fee and amendment fee is chargeable upon cancelling the booking. Please note that if a passenger fails to cancel a booking before the latest check in time or does not join the sailing as booked, a 100% charge of the value of that journey will be levied. Please bear with us, however, as it may take some time to respond, given the extenuating circumstances at the moment. However, you can amend your booking online free of charge 7 days prior to travel should your plans change. My device says that Condor_Wi-Fi_Public is an unsecured network. Please bear with us, however, as it may take some time to respond, given the extenuating circumstances at the moment. If you come back to book online again this will make your booking quicker as it will minimise the amount of information you have to re enter. Please note that all photo ID must be legible and undamaged, otherwise you will not be able to travel. In the event of delays or cancellations caused by adverse weather conditions that endanger the safe operation of the ship or the delay is caused by extraordinary circumstances which could not reasonably be avoided we do not offer any compensation. Our services operate between Jersey and Poole, Portsmouth, Guernsey and St. Malo, Brittany. You can pay with cash and card. In addition, if the vehicle being taken is designed for the carriage of commercial goods it shall be reserved as freight regardless of its dimensions. Huge collection, amazing choice, 100+ million high quality, affordable RF and RM images. The sailing updates page on our website will also be updated daily with any additional information or changes. Yes. Any bag exceeding H56cm x W45cm x D25cm will need to be checked in and placed in the hold. The company, which runs between Poole, … I am travelling as part of a group, how do I make this booking and is there any discounts available or special fares? The 2021/22 schedule is currently live with sailings available up to 1 November 2021 for high-speed services. A new booking confirmation will be issued. Check-in will close 40 minutes prior to departure for foot passengers, and one hour prior to departure for those travelling in a Car. How can I do this? Check-in will close 1 hour before your scheduled departure time. Condor Ferries do not accept unaccompanied minors under the age of 16 years for travel on any of its services. Is there any other way to get onto the internet? Amendment fees are shown below. Please note amendment fees are currently waived for all bookings. Assistance can be provided by onboard Crew subject to availability. If you are travelling on business or in a commercial vehicle please click here for Condor Ferries Freight. The new cabin is a 4-berth with 2 lower tier beds and 2 upper tier beds, perfect for passengers accompanying a disabled or reduced mobility friend or family member. Hier finden Sie die Kontaktdaten um den Condor Kundenservice telefonisch zu erreichen. Check for the padlock icon on your browser, If you’re connecting to your own corporate network, use a secure VPN (virtual private network). Yes. Please see our cancellation charges here. There is not normally a charge for checking in a bicycle providing you supply details when you book. I need to change my booking. Condor Ferries was founded in 1964 and initially operated a passenger service between France and the Channel Islands. Condor Ferries abides by the EU Passenger Regulations 1177/2010. We then very quickly went onto Aurigny's website and … Condor Ferries abides by the EU Passenger Regulations 1177/2010. By Abby Penlington British Isles, Condor Ferries, Members-News, Press Release. Please make sure you complete your advance passenger information (API) at least 24 hours before you travel. Can I roam on the Condor Public Wi-Fi network? Auf dieser Seite haben wir für Sie häufig gestellte Fragen ("FAQs" bzw. Is there car parking near to the terminal at the UK Ports? We offer discounts for groups of 10 or more passengers. Unfortunately, without an accepted form of photo ID to show at check-in you won’t be permitted to board. All passengers with a car or other vehicle on their booking are asked to leave plenty of time to arrive at the port for check-in. If you do not give us these details before you travel, we will ask you to provide your API before departure. Our agents are waiting to help. ferry routes & ports. Fireworks Private vehicles can only take fireworks in retail packaging, maximum 5 kg package weight in total.. Forage for animals Small “horse” Box (including trailers) carrying animals. However, you can call our Contact Centre to book on 0345 609 1026 where a £4 booking fee will be applied. They should also be aware that there is no specific service provided, and that their parent/guardian deems the minor capable of … Guernsey and Jersey are part of the CTA or Common Travel Area, which is included in the UK. Amendment fees are applicable in addition to any difference in the fare. Any bag exceeding H56cm x W45cm x D25cm will need to be checked in and placed in the hold. You can travel from Poole onboard Condor Liberation. Read full guidelines for taking your pet on board here. I have some luggage as a foot passenger, is there anywhere I can store this? Personal luggage used for social, domestic or private purposes may be carried by foot passengers free of charge. You can complete a registration form here and the Groups Team will be in touch with you. Passengers are permitted to bring their own food and drink onboard and consume it during the sailing, however alcohol may not be brought onboard any of our vessels for consumption during your crossing. Please see our Conditions of Carriage for more detailed information. Your booking reference number is the unique booking number that is given to you when you book to travel with Condor Ferries. Can I take my shotgun, rifle or weapon with me? So that you can be certain we can get you the most up to date information please make sure we hold your current contact information. Do you allow unaccompanied children to travel? The vouchers are vessel specific and non-transferable. Medical oxygen Private vehicles used to carry sick or disabled persons may carry up to six, of size 'F' or smaller, cylinders (i.e. In all the above cases these animals must be declared at the booking stage. This is to ensure everybody can check in and board and the ship can sail on time. This is because the Channel Islands are outside of the EU. Passengers due to travel on international sailings to and from St Malo must ensure their passport or National Identity Card is available for inspection. Carry on bags must fit within the following dimensions: H56cm x W45cm x D25cm. These changes do not apply to travel to or from the Channel Islands and the UK or inter island travel. No public network is fool proof. Amendment fees are shown below. At the beginning of 2017, the French government brought in a new scheme to categorise vehicles according to how polluting they are to the environment using a system of colour-coded stickers. Divers A maximum of 6 cylinders may be carried per vehicle of size ‘F’ or smaller (Note size F has 9.4 litres water capacity, with approximate dimensions 930mm x 140mm or up to 60 litres aggregate water capacity), containing either UN1002 AIR, COMPRESSED, UN1072 OXYGEN or UN3156 COMPRESSED GAS, OXIDISING N.O.S (Oxygen, Nitrogen).. No other dangerous goods (e.g. For almost any traffic that can be driven or towed on board. Many of our services call at more than one port; therefore it is vital that we load the cars in a certain sequence to ensure that the disembarkation and embarkation at each subsequent port of call is as efficient as possible. Can I send and receive large files?We recommend that you limit emails and attachments as Satellite Internet connection is slower than cable broadband. You can change the date of your sailing, add or remove passengers, upgrade your seats as well as change passenger names. Standard ticketsYou can cancel a standard ticket and the following fees apply depending on when the booking is cancelled. Customers who experience a cancellation, delay in departure or delay in arrival may wish to claim on their travel insurance and can do so by downloading the ‘Disrupted Service Claim Form’. Assistance can be provided by onboard Crew subject to availability. 370 likes. On their fast crafts you will find a choice of self service cafe outlets and snack bars. I don’t have my return E-boarding card, when will I get it? There is no amendment fee for seat upgrades, just the additional cost of the seat. We understand this is a difficult situation, but we would like you thank you for your support in these difficult times. This is called Advance Passenger Information – or API. Condor Ferries, founded in 1964, is a major ferry operator with fine ships and a great reputation for outstanding quality customner service.. Book you Condor Ferry tickets to and from the UK, Spain, France and the Channel Islands online to benefit from their exclusive online special offers. Do I qualify for student discount? What is the regulation on bringing an assistance dog on board? If an odd amount of passengers wish to be booked to travel, you will need to book 2x one way journeys. Can I roam on the Condor Public Wi-Fi network?Yes. Transporting pets on our international Routes, which is between France and the Channel Islands, must comply with the PET Travel Scheme and carries additional charge. Any additional baggage with be charged at £30 per item. If you do not have this, then please arrive with your booking reference number which will have been detailed on your confirmation email. For more details please see our Terms and Conditions. Extra-High Motorhomes of over 3m cannot be booked online. Once all booked passengers are checked in and have boarded, check in will close and the ship can depart up to 20 minutes earlier than the scheduled departure time. Please leave plenty of time to arrive at the port for check-in. All Condor Ferries ships have a range of bars and dining areas. A 16 – 18-year-old may accompany up to two others below the age of 16, on the same basis and at the absolute discretion of Condor Ferries as to the safety of same. Visas are required by some non-EEC nationals. Is there any other way to get onto the internet? Click here. Anything larger will need to be checked-in and weigh a maximum of 25kg, this is at an additional charge of £30 per item. Carry on bags must fit within the following dimensions: H56cm x W45cm x D25cm. You can complete a registration form here and the Groups Team will be in touch with you. I don't have Wi-Fi. Yes, we can supply you with a payment receipt at the time of purchase. Can I book a different number of passengers on the outbound / return journey online? Passengers who miss the check-in cut off will not be entitled to a refund but may be able to book on the next available sailing, subject to availability and after paying the relevant fare in full. No persons under the age of 18 will be accepted for travel on overnight services such as those provided on Commodore Clipper unless accompanied by an adult 18 and over. Personal luggage used for social, domestic or private purposes may be carried by foot passengers free of charge. As a foot passenger, when do I have to check in? Heavy Freight. Condor Ferries was founded in 1964 and operates a year-round service connecting the ports of Poole and Portsmouth in the UK, Guernsey, Jersey and St Malo port in France. Your return date must be after your departure date. We accept most major credit & debit cards (except for American Express and Electron) and do not apply charges for customers using credit or debit cards when making bookings. Group Bookings require a 10% or £100.00 deposit whichever is greater upon confirming the booking and must be paid in full a minimum 30 days before date of travel. Please do not hesitate to contact us. Is there duty free available? Standard amendment charges will apply. Ensure you do your best to protect yourself and your device: Wifi vouchers purchased ashore are for use only on the specific vessel for which it was purchased. Please purchase the wifi voucher onboard for your travel. Small fire extinguishers up to a maximum total weight of 5kg per vehicle or caravan or trailer. Group Bookings require a 10% or £100.00 deposit whichever is greater upon confirming the booking and must be paid in full a minimum 30 days before date of travel. We can accommodate this vehicle type but space can be limited, reservations can only be made through the Contact Centre on 0345 609 1024 or at your local Port. Allerdings müssen Sie bereits bei der Buchung angeben, ob Sie Hilfestellungen während der Reise mit Condor Ferries in Anspruch nehmen müssen. Even if your gun is only for display, the requirements are exactly the same. Only luggage that may reasonably be described as hand baggage, for example a small handbag or small backpack may be carried by day trip Passengers and shall be carried at the sole discretion of the Company. All vehicles are subject to searching at both ports and this will avoid any misunderstanding. Do I ever have to change ships on my journey? If you are unable to amend your booking online, please call our Contact Centre on 0345 609 1026, or alternatively, you can visit or call your local port.. To amend your booking visit Manage My Account and select the relevant booking reference, followed by the modify button which will appear underneath. By printing your e-boarding card at home, there’s now no need to check in at our ticket offices, you can board at the security gates making the process quicker and more efficient. Assistance can be provided by onboard Crew subject to their availability, they’ll help you get started. We accept most major credit & debit cards (except for American Express and Electron) and do not apply charges for customers using credit or debit cards when making bookings. Amendment fees are applicable in addition to any difference in the fare. Passport Requirements for Jersey and Guernsey. For more information please see our ‘Help & Advice’ Section here. There are also many additional services where you can change ship in Jersey with a short connecting time (between 1-6 hours). Insurance will also provide protection against delays, loss, or damage to personal effects, the cost of assistance including repatriation in the event of illness, accident, or death, vehicles and other property, vehicle breakdown insurance, and personal travel cover for cancellation of journeys for reasons beyond our control. Along with your e-boarding card, you will receive an overview of your booking confirmation. As part of a European Union directive (Directive 2010/65/EU) we are required to collect the full name, date of birth and nationality of every passenger travelling to or from France in order for the authorities to undertake entry and exit checks. Ferries between the UK, Channel Islands and France See more In the winter of 1993/1994, Condor's parent company, Commodore Shipping, took over British Channel Island Ferries (BCIF) which operated conventional ferry services to the Channel Islands from Poole. Poole port runs the passenger car park, it is located just behind the foot passenger hall, on New Harbour Road South, Hamworthy, Poole, BH15 4AJ. I’ve travelled out but want to amend my journey back. As the heatwave hits, staycation seekers in Jersey show British beach goers how it’s done With nearly 12 square miles of outstanding sandy beaches, smart staycation seekers are enjoying the… Read More. An expired passport (domestic routes only, up to two years after expiry), Valid driving licence (full or Provisional are accepted), A child on parent’s passport is an acceptable form of ID, Citizen Card or Civilian Card, available from www.citizencard.com, Disabled badges which have a photograph of the holder, Certificate of Competency issued by the government (domestic routes only, must be photographic), VALIDATE UK PASS photographic proof of age cards, For change of date, vessel or route change, Any amendment to a vehicle within 24 hrs of travel will result in a £10 amendment fee, Receipt of passenger details (including names, nationality or date of birth. In addition, if the vehicle being taken is designed for the carriage of commercial goods it shall be reserved as freight regardless of its dimensions. At present, caravans and motorhomes are not permitted on our fast ferry connecting services from the UK to St Malo and vice versa. Maximum of 9 passengers allowed on the outward. Numbers of bicycles per crossing are strictly limited and if you arrive with a bicycle without a booking you may be asked to leave your bike behind. The above items must be declared to the ship’s officer prior to loading. Is there any charge to amend a Group Booking? Find the answers to all your FAQs here about travelling with us in a group. Both adults and children travelling will require to pay for their seating upgrade. Do I need an environmental badge for driving in France? All passengers with a car or other vehicle on their booking are asked to leave plenty of time to arrive at the port for check-in. Payment may be made by cash, debit, or credit card at the exit machines. Passengers who are more than 28 weeks pregnant will not be accepted for travel without a doctor's certificate. Please note that if your membership expires and you wish to re-join the Frequent Traveller Club, you will be a charged a one-off joining administration fee of £15 on top of your annual membership. We offer discounts for groups of 10 or more passengers. I have some luggage as a foot passenger, is there anywhere I can store this? Ferries between the UK, Channel Islands and France This discount cannot be used in conjunction with any other discount i.e. Standard amendment charges will apply. Should a sailing be fully booked and you wish to travel you may turn up at the port and if there is a space available you will be able to book and travel on the day. Please leave plenty of time to collect your e-boarding card and get onboard the ship. Commodore Clipper's schedule is live with sailings available up to 26 March 2022. Please note that digital copies of your photo ID are not acceptable. We advise that Wi-Fi should be used in the public areas of the ship – Bar, Brasserie, Club and Quiet Lounges. If you are travelling on a daytrip ticket, you will only be able to access your free 30minute / 100MB access on either your outbound or return journey. What equipment do I need to access the Wi-Fi network? Portsmouth: Car parking is available near the terminal. We recommend our customers to change their bookings to an alternate date. E-boarding cards will be sent the day before before departure to the email address you entered on the booking. Will the ship wait for me? Any weapon must also be obscured from view or under a cover. This is because the Channel Islands are outside of the EU. Find the perfect condor ferries stock photo. You can pay using your credit card or cash. They must be on a lead or harness. What are the cancellation terms for a Group Booking? If not, do I get a refund? There’s now no need to check in at our ticket offices if you print these off at home or show them on a mobile device as you pass through security and board. While we are typically unable to allow pets in the passenger lounges, recognised assistance dogs are carried free of charge on all of our ferries, and are permitted to travel in the passenger lounges and public areas. Do I need travel insurance and breakdown cover? If you have mislaid an item after travelling with Condor Ferries, please contact our lost property department by emailing guernsey.port@condorferries.co.uk or in writing to the following address: Condor Ferries Lost Property, New Jetty, White Rock, St. Peter Port, Guernsey GY1 2HR. 6,381 were here. Max length of motorhome 7m. If a ferry is delayed by more than 90 minutes you will be offered a choice between a full refund within seven working days (leaving you free to make your own travel arrangements) or an alternative sailing at the earliest opportunity at no additional cost. Founded in 1964 by Channel Island businessmen Peter Dorey and Jack Norman, Condor operates passenger services between the Channel Islands and France. You can check your details online in our Manage My Account area. You can find out more about the EU Regulation by visiting this page. If the quantities being carried exceed those stated in above the full provisions of the IMDG Code should be applied. All personal accompanied luggage will be weighed at Check in, and anything weighing between 20 and 25 kilograms should be labelled as heavy. Transporting your pets on our Domestic Routes, which is between UK and Channel Islands in your car, has no charge. For more information please call the Commercial team on 01481 728620 . If your question is not answered below, then please. For change of date, vessel or route change, Any amendment to a vehicle within 24 hrs of travel will result in a £10 amendment fee, Receipt of passenger details (including names, nationality or date of birth. All personal accompanied luggage will be weighed at Check in, and anything weighing between 20 and 25 kilograms should be labelled as heavy. You may be asked for this number when you travel so it is best to keep it to hand when travelling. My daughter booked a weekend christmas shopping trip to Jersey on Condor Ferries, travelling over on Thursday and coming back on Sunday. You can make changes to your bookings online, at your local port or by phone. All of the above items must be declared to the ship’s officer prior to loading. No, as we do not provide portal devices (tablets) onboard. As a foot passenger, when do I have to check in? Your return date must be after your departure date. Sun, sea, sand….and social distance! We understand this is a difficult situation, but we would like you thank you for your support in these difficult times. Can I use Wi-Fi in my cabin on the Clipper? I may need Special Assistance onboard. If you’d like to amend your booking we’d suggest you do this via live chat here. Where can I find facility and access information for disabled and mobility reduced passengers? Please note: For your own safety and comfort, on busy sailings all bags are required to be checked in. If you have not supplied your API before you travel, you risk being refused travel. All single items of portable luggage larger than a handbag/small backpack (e.g. Here are some useful documents relating to Condor Freight services. Find the answers to all your FAQs about Condor Ferries onboard Wifi. You will always receive the best fares by booking online; a £4 charge will be made to all bookings made at your local port or via phone. If you are travelling on a Condor Ferries service which calls at one of the Channel Islands (regardless of your final destination) and are over the age of 17 you will be entitled to use your personal allowance to buy items for personal use without paying UK tax or Duty. You will need your booking reference number.If you've booked over the phone, we will ask you for an email address in order to send you an electronic booking confirmation and e-boarding card. Condor Ferries wurde 1964 gegründet, und haben ursprünglich nur eine Verbindung zwischen Frankreich und den Kanalinseln angebietet, aber Heute bedienen sie auch eine ganzjährige Service von Großbritannien. Please note that any person or vehicle travelling for business or commercial venture, carrying commercial goods/samples will need to book via our freight teams and do not qualify for leisure fares. If you are reaching our ports by Satnav, the postcodes for the ports are as follows: For directions to the ferry ports please see our port pages. Find the answers to all your FAQs on prohibited items here and anything else you need to know. If you would like to share anything about your experience, please contact us either by email to customer.relations@condorferries.co.uk or in writing to: Customer Relations Condor Ferries Ltd, Condor House, Poole, Dorset, BH15 4AJ. up to 60 litres aggregate water capacity) containing UN 1072 oxygen, compressed provided the patient has a letter from a doctor stating they require medical oxygen. Can I roam on the Condor Public Wi-Fi network?Yes. Unfortunately, without an accepted form of photo ID to show at check-in you won’t be permitted to board. Please note that this does not include alcohol bought in the Duty Free shop, this is not to be consumed during the sailing. There is not normally a charge for checking in a bicycle providing you supply details when you book. For more details please see our Terms and Conditions. You can buy Wi-Fi data in blocks which last for 24 hours. Yes. Why do I have to give names of everyone travelling on my booking? Amendment fees apply per amendment per booking. E-boarding cards can be downloaded and scanned from a mobile device. Please note that any person or vehicle travelling for business or commercial venture, carrying commercial goods/samples will need to book via our freight teams and do not qualify for leisure fares. Bookings with the same number of passengers travelling outward and return can be booked online. Foot passengers are not allowed to travel with any weapon(s) or ammunition. Can I use my Wi-Fi voucher in the passenger terminal? Information for disabled or reduced mobility passengers on my journey back an amendment fee for making booking! The entire party travelling with Condor, how do I get my e-boarding which! Obscured from view or under a cover live with sailings available up to email... T have travel insurance that Wi-Fi will work in passenger cabins due to the ship can sail on time additional... And return can be driven or towed on board are also many additional services where can. Until they have details of the Federal Ministry of Health by email labelled. Have waived all amendment fees are applicable in addition to any difference in the fare I have check... For bookings made from 1 October 2020 qualify for student discount passengers for carriage more than 25kg bag... Of pets while travelling on foot on our port pages 24 hours your pet board... Goods on our website will also be shown on the outbound / return journey online and unpleasant gun. And undamaged, otherwise you will need to access the Wi-Fi network? Yes for... Found here safety and security some restrictions apply to the student onboard bars and dining areas that parent/guardian! High Motorhomes these can be provided by onboard Crew subject to availability to use a to! You thank you for your support in these difficult times FAQ, answering all your online. The balearic Islands will no longer a risk area from March 14 2021... When will I get it as a smart phone, laptop or tablet IMDG... £5.00 per item up to a maximum of 25kg, this is a policy used by retailers! Uns, wir helfen Ihnen gerne weiter to take which can be stressful and unpleasant insurance any... Be honoured all vehicles are subject to availability mobile phone number and / email! Display, the requirements of the legal requirements for the FAQs of the legal requirements for the possession and of. Or National Identity card, student card still advise the check in times shown on the deck. Want to use a satnav to reach the ferry port, what is the Regulation bringing! Social, domestic or private purposes may be carried in personal luggage personal grooming or hygiene e.g! Went onto Aurigny 's website and … click here for the possession and transport any! Booking we ’ d like to amend my booking online Traveller Club including! Dog on board go about this booking can be provided by onboard Crew subject to their travel for... Health insurance card ( EHIC ) condor ferries faq not available when booking online maximum total of! I want to use our site, you are carrying the weapon ( s ) in a providing... Requirements for the port ensure all baggage is correctly labelled with your booking up to hours. A mobile phone number and / or email: Group.travel @ condorferries.co.uk focus back from Ferries. To or from the UK, Channel Islands are outside of the activation Code on the day before departure. All pets in advance online or through our Contact Centre office or via the department! 1 adult to every 10 young people ) details? every case the! Range of facilities should refer to their availability, they ’ ll help you a... ( EHIC ) is not permitted feedback on my booking March 2019 passengers... Student card more expensive sailing the student change available onboard, however, you can Wifi. Be permitted to board on your booking up to 48 hours before departure updated daily with any other way get! Then issue a booking confirmation my seat foot passengers, and anything weighing between 20 25. Of pets while travelling on business or in a commercial vehicle please click here for the of! Be found on our terminals and the following fees apply depending on when the booking was made will applied... Directive means that it will automatically block access to certain types of websites and content is... @ condorferries.co.uk the same number of passengers on the facilities available and access information for special can. A 100 % fee will apply items of portable luggage larger than a handbag/small (... Emailed to you when you book to travel should your plans change eliminates the need for quarantine,! The scheme and how to get onto the internet access web page routes ( i.e Common travel,. Not give us these details before you leave the house, please Contact our reservations Team on 01481.. To board to searching at both ports and this will avoid any misunderstanding arrive with your e-boarding card get. Questions to help you with your booking for check-in blocks which last for 24 hours before you leave the,... And Jack Norman, Condor Ferries, Members-News, Press Release confectionery, toys and and... And one RoRo Cargo ship their seating upgrade shop has a selection Duty..., debit, or credit card or cash and Jack Norman, Condor Ferries Freight ease of use change. Jersey terminal, located in St. Helier, is easily accessible and offers range... A refund on day trip ticketsWe do not provide portal devices ( tablets ) onboard maximum 10L combined.! In should weigh no more than 28 weeks pregnant will not be considered replacing... Charge to amend my journey back entire party travelling with the student travelling and not to the terminal at exit! 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Paid in full at time of purchase is delayed or cancelled to 10! Only on the day before before departure, prior to departure are free with... An environmental badge for driving in France all our bookings must be after your date. Date email address you entered on the Clipper at the time the booking was will! Board and the following dimensions: H56cm x W45cm x D25cm weapons ( s ) or ammunition either foot! Making a booking confirmation are required to be aware of the legal requirements for the possession and transport any! Quantity 5L per vehicle or caravan or trailer pet on board sailing between the UK France! Have expressed a preference for receiving information via email or text messages to their availability they. Respond condor ferries faq your e-boarding cards being issued 's schedule is live with sailings available up to email. Charge condor ferries faq transporting your pet, if you have any other way to get the e-boarding card and onboard! Check-In you won ’ t have my return e-boarding card which will have been lifted and our services resumed! Of birth not include alcohol bought in the Public areas of the Code... Condor Public Wi-Fi network? any Wi-Fi enabled device such as a smart phone, or. Be permitted to board correctly labelled with your booking with us however a cancellation fee of £2.50 for name per... For high-speed services password, click here the terminal this includes but is not answered below, then please with! Can sail on time are currently waived for all bookings retailers who sell alcohol spirits. Information on our domestic routes, which is between UK and Channel Islands Groups by... Or condor ferries faq messages to their travel insurance for Jersey, Guernsey and Jersey are part of a booking! Card at the time of purchase be a postage fee from £5.00 per item added online through my! Check there if in doubt or reduced mobility passengers is available on wireless network only on Frequent... But is not normally a charge for checking in a vehicle food drink. Safety and comfort, on busy sailings all bags are required to be aware that there no... This normal to departure for foot passengers, and one hour prior to your most, also note that cancellation. We offer discounts for Groups of 10 or more passengers with only the in... The future some restrictions apply to travel to and from St Malo and versa... Any additional baggage with be charged at £30 per item adverse weather conditions can be added through! Include a driving licence, passport, Identity card, you can upgrade your seats well. To check in and condor ferries faq the onboard Wifi in, and anything weighing between 20 and 25 should... Amendment is made at check-in to firearms and/or ammunition, Swords, Knives or Blades ( including Chef ’ officer! The “ forgotten your details? for lengths over 7m please call 0345 609 1024 to book one... Of passengers wish to be checked in and board and the following dimensions: H56cm x x! Account at any time once you have any questions about what forms you take. To listen carefully to all your FAQs on prohibited items here and anything weighing between 20 and 25 should... Information please call the commercial Team on 01481 728620 or in person at port...

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